Privacy Policy

Effective Date: July 2025

This Privacy Policy describes how Quence Inc. ("Company," "we," "us," or "our") collects, uses, and discloses information through the Memno application and related services (collectively, the "Services").

1. Information We Collect

1.1 Information You Provide to Us

Account Information: We collect information you provide when creating an account, including email address, authentication credentials, and payment information.

User Content: We collect and store content you provide through the Services, including:

  • Documents, photographs, and other files you upload

  • Audio recordings and their transcriptions

  • Text communications with the Services

  • Email messages sent to our designated email addresses (e.g., when you CC assistant@memno.ai)

Communications: We collect information when you contact us for support or other inquiries.

1.2 Information Collected from Your Device

Subject to your consent and explicit permission, we may collect:

Location Information: We access location data from your device to provide location-aware features and services.

Calendar Information: We access calendar data to provide scheduling assistance and meeting management features.

Contact Information: We access your contacts to facilitate communication features within the Services.

1.3 Information Collected Automatically

Usage Data: We automatically collect information about your interaction with the Services, including features used, actions taken, and time spent.

Device Information: We collect device-specific information, including device type, operating system version, unique device identifiers, and mobile network information.

Log Data: Our servers automatically record information including IP address, browser type, referring/exit pages, and timestamps.

2. How We Use Information

We use collected information to:

  • Provide, maintain, and improve the Services

  • Process and complete transactions

  • Send technical notices, updates, security alerts, and administrative messages

  • Respond to comments, questions, and customer service requests

  • Monitor and analyze usage patterns and trends

  • Personalize and improve your experience with the Services

  • Protect against, investigate, and prevent fraudulent, unauthorized, or illegal activity

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information in the following circumstances:

3.1 Service Providers

We engage third-party companies and individuals to facilitate our Services, including:

  • Infrastructure Providers: Cloudflare, Inc. for cloud computing services

  • Payment Processors: Stripe, Inc. for payment processing

  • Authentication Services: Clerk, Inc. for user authentication

  • AI Processing Services: We utilize multiple AI service providers including OpenAI, LLC, Google Cloud Platform, Anthropic, PBC, and Cloudflare, Inc. We endeavor to distribute processing requests across multiple providers based on operational requirements and service availability.

3.2 User-Directed Sharing

We share information when you explicitly instruct us to do so, such as when using the Services to make phone calls or send messages on your behalf.

3.3 Legal Requirements

We may disclose information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, legal process, or governmental request.

3.4 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, information may be transferred to the relevant third party.

4. Data Security

We implement appropriate technical and organizational measures designed to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest

  • Isolated storage environments for each user

  • Access controls and authentication mechanisms

  • Regular security assessments

However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account remains active or as needed to provide you the Services. Following account termination, we will delete your personal information within thirty (30) days, except as necessary to comply with legal obligations, resolve disputes, or enforce our agreements. Backup systems may retain deleted data for up to ninety (90) days.

6. Your Rights and Choices

6.1 Access and Portability

You may access, update, or request deletion of your personal information through your account settings or by contacting us at privacy@memno.ai.

6.2 Communication Preferences

You may opt out of receiving promotional communications from us by following the unsubscribe instructions in those messages or by contacting us.

6.3 Device Permissions

You may revoke permissions granted to the Services (such as access to location, calendar, or contacts) through your device settings.

7. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect, use, disclose, and sell

  • The right to request deletion of personal information

  • The right to opt-out of the sale of personal information (we do not sell personal information)

  • The right to non-discrimination for exercising privacy rights

To exercise these rights, contact us at privacy@memno.ai.

8. Children's Privacy

The Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. Your consent to this Privacy Policy followed by your submission of information represents your agreement to such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" above. We will provide notice of material changes through the Services or by other means.

11. Contact Information

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@memno.ai

Mail:
Quence Inc.
2261 Market Street Suite 85334
San Francisco, CA 94114

Last Updated: January 2025

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